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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at customerservice@studentmarketplace.nl

Yes, we do! Every summary sold is selected from a large pool of applications, and a team of honours students checks all summaries before they are sold. 

All summaries are sent to the Gmail address used during checkout.
Once you have received our email, you will be able to open your summary with the password provided.  

We aim to process every order within half an hour. However, each summary is individually encrypted and stamped with a personal digital code.
While this is an automatic process, it may take longer if there is a lot of demand. Furthermore, orders are not processed between 11 PM and 9 AM. 

However, we are always willing to help when you desperately need a summary. 

Don’t be afraid to reach out to us!  

If ordered before 4 PM, we aim to deliver the physical version of the summary the
next day. We are not responsible for any delays caused by delivery services.

When a summary is out of stock, this either means that the summary is not yet finished or is not currently being sold. The availability of a summary is usually described in the description of that product. If you have any questions regarding this topic, don’t hesitate to contact us.  

Go to ”my account”, create an account, and then send us an email. Do not forget to comply with the confirmation email because you are provided with a link that guides you to the vendor account setup wizard.
This is necessary to obtain access to your vendor dashboard on the website!

Please let us know if you experience any difficulties. 

  

Once you are a vendor, you can upload your own summaries and view your earnings. However, every summary is reviewed by our quality control team before it is published.  

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